Refund Policy for MOONEBOOKS Readers
Last Updated: 26 March, 2024
Thank you for shopping at MOONEBOOKS. We appreciate the trust you place in us. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refund
You are eligible for a refund within 3 days of the purchase date.
2. How to Request a Refund
To request a refund, please contact us at [email protected] with the following information:
- Your full name
- Order number
- Email address used for the purchase
- Reason for the refund request
3. Refund Process
Once your refund request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If your refund is approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
4. Exclusions
Refunds will not be provided in the following circumstances:
- If more than 3 days have passed since the purchase date.
- If the refund request is due to a change of mind or personal reasons.
5. Contact Us
If you have any questions about our refund policy, please contact us at: